Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our website, including when you complete the Repair Intake Request form or contact us. This may include:

• Personal Identification Details: Full Name, email address, phone number, and physical address.
• Vehicle Information: Year, make, model, color, license plate, drivability status, and description of damages.
• Insurance Claims Details: Insurance provider, claim number, policy number, and adjuster contact details.

2. How We Use Your Information

We use the collected information for various purposes to serve you better, including:

• Reviewing and preparing vehicle repair evaluations or collision damage assessments.
• Contacting you to discuss repair plans, schedule evaluations, or follow up on requests.
• Communicating and coordinating directly with your insurance provider on your behalf regarding your collision claim.
• Operating, maintaining, and improving our website's performance and customer intake workflow.

3. Data Security and Retention

We implement appropriate physical, technical, and administrative security measures to protect your personal details against unauthorized access, alteration, disclosure, or destruction. We only retain personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting obligations.

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third-party service providers (such as IT support or scheduling systems) who assist us in operating our business, as well as insurance claim representatives strictly involved in processing your authorized auto body repairs.

5. Your Choices and Rights

You have the right to request access to the personal information we hold about you, request corrections to any inaccuracies, or request the deletion of your personal details. You can opt out of any future marketing or communication updates by contacting us directly.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to help the site function, understand website traffic, and measure advertising performance. You may choose to accept or decline non-essential cookies through the cookie banner. Essential website functions may still operate without non-essential cookies.

7. Changes to This Policy

Fine Line Auto Body reserves the right to update this Privacy Policy from time to time. Any modifications will be posted directly to this page with an updated "Effective Date." We encourage you to review this page periodically to stay informed about how we protect your information.